Last week I told you about the things you need to do before hosting a virtual event on Lounjee. In this article, we’re going to talk about the event itself and what to do after the event is over. Go check the first part of this article if you haven’t done so yet.
For those of you who already read my previous article, let’s dive deeper into live event interactions and how to boost your attendees’ retention on Lounjee after the event.
During the event
During the event, you will mostly use your member account, especially if you need to moderate Q&A, polls and manage breakout sessions. You can answer chat messages in a session either from the admin dashboard or the member area.
You will also have Zoom or WebEx opened because you will be hosting the stream.
Keep an eye out for support requests
You should keep an eye out for support requests you might receive. Keep your inbox open if you tell attendees to contact you via email. You can also create a dedicated group chat from the admin dashboard so that attendees can help out others.
Another great way to manage support on Lounjee is by creating a dedicated channel. Share the channel direct link to your members and tell them to submit their support requests there. This will help you centralise support. You can access channel messages directly from your chats, either in the admin dashboard or in your member chats if you join the support channel yourself.
If an attendee has any technical issue, make sure to check these basic help steps. One of the most common issues is people that cannot access Lounjee because they didn’t click on the activation email. Follow this tutorial to activate them manually.
Be active in session chats, invite people to ask questions in the Q&A and answer polls. Tell your attendees to be curious about other attendees. They can click on other participants’ profiles and send them connection requests.
Manage breakout sessions
Lounjee breakout sessions can be created before the event. But because breakouts are created with registered participants, it’s better to wait a bit and give the opportunity to more people to register for your breakout session. You can easily create a breakout during a session and start it at any time!
After the event
Send follow-up emails
A good practice after a virtual event is to send follow-up emails. Thank your sponsors, speakers and attendees. Tell them the event was a success and they can come back to Lounjee to watch the sessions again if you recorded them.
You can also remind your sponsors that they can get leads and metrics from the sponsor portal if you enable that option.
Gather some data
You can get some data from the admin dashboard to know:
- How many members sent/received invites
- How many members chatted with other members
- How many people logged in (since event ended for example)
On our Enterprise package, we provide you with a data report. This report includes the list of session registrations, answers to polls, Q&A and interactions with sponsors’ pages and representatives.
Generate post-event engagement with thematic channels
A good way to keep your members engaged after the event and to convert them into active community members is to create thematic channels. Create channels about the topic you discussed during the event so that the conversation can continue. Invite members to contribute and share their opinion. This could generate interesting interaction and lead to meaningful connections.
You can also create thematic channels about new topics your members are interested in. This could help you identify what are the topics they want to learn more about. You will then be able to create relevant content and events to improve your member retention rate on Lounjee.
Use the Activity Feed to communicate about your next event
Another great communication tool is the Activity Feed. You should post updates about your community there. It’s the perfect place to start teasing your members about your next event. You can also use it to thank everyone for their participation.Because things can be very different from one event to another, I recommend you take a look at our dedicated event support portal for more specific information. You can also check our community support center to learn more about the core Lounjee features that can help you transform your attendees into active community members!